|My case went in an official 'file' in a 'filing cabinet' :)|
Subject: Complaint Form from Anthony Behan
Name: Anthony Behan
Complaint is against: Jobcare Ltd. 28a Pearse Street, Dublin 2 Reg. Charity
I have been dealing with: Sxxxxxxx Sxxxxxxx
Comments: These guys keep sending me emails about jobs, with my email
address open, and copying a cast of thousands. I have replied privately on
February 21st and asked to be removed from the list. I got a response which
did not address my request, but instead said "Hi Anthony info below see you
next week hopefully will be good!" with a smiley at the bottom. If I didn't
know better, I'd have said it was a bot. I replied again saying remove me,
I consider it spam. I emailed again on March 19th, this time copying
everyone who had been copied on the notes. No response. I emailed again
today, April 11th. There is no acknowledgement. I have no idea what the
agenda for these guys is, but they need to stop emailing me, and in
particular stop broadcasting my email address to dozens of other people.
Thank you for your email.
In order for our office to give this matter further consideration we will
require a full copy (including email header with dates & times sent,
details of sender, etc) of one the emails you received and full copies of
emails you sent in reply.
Once we receive this information we will examine the matter in more detail.
Did anything happen with this?
I refer to this Office's investigation of the complaint submitted by you to
the Data Protection Commissioner against Jobcare Limited.
Jobcare Limited have engaged with us in relation to your complaint and the
first thing we discovered is that there was a participant on the Jobcare
Employment Preparation Course with the same name, and with a similar email
address. When this persons email address was being recorded on the group
email list for this course there was a typo which resulted in the emails
being sent to you. This was a failing by Jobcare Limited to keep personal
data accurate and up to date and it also led to your email address being
disclosed to third parties without your consent.
Jobcare Limited informed us that they did not act on your requests to be
removed from the mailing list as the participant on their course, who they
thought they were sending the emails to, contacted them by telephone to
discuss the content of the emails and attended the follow-up
groups/meetings that were the subject of the emails.
As you will be aware from our acknowledgement letter to you dated 7 June
2013, our approach to complaints is to try to reach an amicable resolution
to complaints submitted to this Office. in this regard we are currently
awaiting receipt of a written apology addressed to you from Jobcare Limited
which we will send on to you upon receipt.
Needless to say, I've not had any apology yet, and I'm not holding my breath. It's all a terribly curious business. I should also add - I don't know why these guys are a charity, if they're job coaching. Nor why they are using email like this. It's all very strange. I do know that the 'Grace Bible Fellowship' meets at this same address on Sundays, who "offer courses designed to help the individual grow and mature in Christ and occasional outreach style courses for seekers and those interested in knowing more about Christian life." I don't trust religion generally, and this sort of thing doesn't help.
*** UPDATE *****
14th October, received in the post a letter from the DPC with a written apology from Jobcare. Thank you JobCare :)